6-Month Warranty Policy

At 92Five Jewels, we stand by the quality and craftsmanship of our jewellery.
All eligible products come with a 6-Month Limited Warranty from the date of delivery.

1) Manufacturing Defects (7-Day Assurance)

If you experience a manufacturing defect within 7 days of delivery, we will:

repair or replace the product at no additional cost
cover both-way shipping charges

Covered issues:

clasp or hook malfunction
stone setting defects
broken or defective parts due to manufacturing

Important:

Valid unboxing video proof is mandatory
This is aligned with our exchange policy

2) 6-Month Color & Polish Care

All eligible 92Five jewellery includes one complimentary polish / re-finishing service within 6 months of purchase.

What’s included:

restoration of shine and surface finish
basic polishing and cleaning

Shipping responsibility:

Inbound shipping (customer to us): Customer pays
Return shipping (us to customer): 92Five covers

Timeline:

7–10 working days from the date of product receipt
may vary during peak periods or festivals

3) Post 6-Month Paid Service (Lifetime Support)

After 6 months, we continue to support your jewellery through paid servicing.

Available services:

polishing / re-finishing
minor repair support (if feasible)

Charges:

service charges will be shared based on product condition
two-way shipping charges will be borne by the customer

4) What’s Not Covered

This warranty does not cover:

damage due to wear and tear, mishandling, or improper use
scratches, dents, or physical damage after delivery
breakage caused by impact or force
loss of stones due to external damage
exposure to chemicals, perfumes, or water causing damage
unauthorized repairs or modifications
normal fading over time due to usage

5) Conditions for Warranty

valid proof of purchase (Order ID / Invoice) is required
product must be returned in secure packaging
92Five Jewels is not responsible for damage during transit if packaging is improper