Refund policy

Return & Exchange Policy

This policy applies to all purchases made from 92Five Jewels.
By placing an order, you agree to the terms mentioned below.

1) 7-Day Easy Return & No Refund

92Five Jewels offers a 7-day easy return policy.

Customers may request a return within 7 days of delivery, subject to the conditions mentioned in this policy.

No cancellations, refunds, or reversals are applicable post-delivery.

2) Exchange Policy

We offer exchange only, under limited conditions.

Exchange is applicable only if:

the product received is damaged at the time of delivery, or
the product received is incorrect (wrong item delivered)

No other reasons will be accepted.

3) Return / Exchange Request Timeline

Return or exchange requests must be raised within 7 days of delivery.

Requests raised after this period will be automatically rejected.

4) Mandatory Unboxing Video Proof

To process any exchange request, a complete unboxing video is mandatory.

Video requirements:

must be continuous and unedited
must show sealed package before opening
must capture full unboxing process
must show product clearly after opening
must highlight damage or wrong product clearly

Important:
Claims without video proof will not be accepted
Edited or unclear videos will be rejected
Photos alone are not valid proof

5) Product Condition for Return / Exchange

To qualify for return or exchange:

product must be unused, unworn, and in original condition
packaging, tags, invoice, and certificates must be intact
no damage after delivery

6) Non-Exchangeable & Non-Returnable Items

The following are not eligible for exchange or return:

Personalized / customized jewellery
products marked as final sale or clearance
requests raised after 7 days
products without valid video proof
used, worn, or damaged products after delivery
minor color or finish variation due to screen differences
size issues, dislike of design, or change of mind

7) Return / Exchange Process

To initiate a return or exchange, contact us within 7 days with:

Order ID
registered contact details
reason for return / exchange
unboxing video proof

Once approved, further instructions will be shared.

Products should be shipped only after approval.

8) Return / Exchange Resolution

If approved:

replacement of the same product will be provided in case of an approved exchange (subject to availability).

For an approved return, the return will be processed according to the applicable return procedure.

If the replacement product is unavailable, customer may choose:

another product of equal value

No refunds or wallet/store credit will be provided.

9) Shipping & Handling (Return / Exchange Cases)

Shipping charges for return or exchange will be borne by the customer.

In most cases, we may assist with reverse pickup depending on serviceability.

In case your pin code is not reverse serviceable, you will be required to ship the product via a reliable courier service (e.g., India Post or any preferred courier).

Shipping Support (Limited):
We may reimburse shipping charges up to ₹100 for approved return/exchange cases.

Any amount above ₹100 will be borne by the customer.

As we do not offer refunds, reimbursement (if applicable) may be adjusted against your replacement order.

92Five Jewels reserves the right to decide logistics handling based on the case.

10) Buy 1 Get 1 (BOGO) Offer Policy

Products purchased under Buy 1 Get 1 (BOGO) or similar offers are subject to the following:

Exchange is applicable only for damaged or wrong product, as per policy.

Both items (paid + free) must be returned together for exchange.

Partial exchange is not allowed.

Free product is not eligible for separate exchange or replacement.

Both products must be unused and in original condition.

Unboxing video must clearly show both items and the issue.

92Five Jewels reserves the right to reject requests in case of misuse of the offer.

11) Return Address (Only After Approval)

Address:
First Floor of Pooja Textile Engineering, Survey No. 151/1, Laxminarayan Industries, Block E, Plot No 153 154,155, Udhana Main Rd, Bhedwad, Udhana, Surat, Gujarat 394210