Shipping policy

This Shipping Policy applies to all orders placed on 92Five Jewels.

1) Order Processing Time

  • All orders are processed and dispatched within 24 to 48 hours from order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

2) Delivery Timeline

Delivery timelines depend on your location:

  • Urban Areas: 5 to 7 working days
  • Rural / Remote Areas: Up to 10 working days

Please note, delivery timelines are estimates and may vary due to external factors.

3) Shipping Coverage

  • We offer Pan India shipping across most serviceable pin codes.
  • In rare cases where a pin code is not serviceable, our team will contact you for an alternative solution.

4) Order Tracking & Updates

  • All order updates, including dispatch and delivery details, are shared via WhatsApp/SMS on your registered number.
  • You will receive tracking details once your order is shipped.

5) Delivery Delays

While we strive to deliver within the promised timeline, delays may occur due to:

  • courier partner delays
  • weather conditions
  • public holidays or peak seasons
  • unforeseen logistical issues

92Five Jewels is not liable for delays caused by third-party logistics partners, but we will assist you in tracking your order.

6) Incorrect Address or Delivery Issues

  • Customers are responsible for providing accurate shipping details.
  • In case of incorrect address or failed delivery attempts:
    • re-shipping charges may apply
    • delays in delivery may occur

7) Order Confirmation

  • Orders are confirmed only after successful payment or order placement confirmation.
  • 92Five Jewels reserves the right to cancel any order due to:
    • incomplete or incorrect information
    • payment issues
    • product unavailability

8) Damaged or Tampered Package

  • If you receive a package that appears tampered or damaged, we recommend:
    • recording an unboxing video
    • contacting our support team immediately

This helps us resolve the issue faster as per our exchange policy.

9) Contact Us

For any shipping-related queries:

Call / Text: +91 90338 00700
WhatsApp: +91 97129 78852
Email: 92fivejewels@gmail.com